Customer Service: Is Being Present Important?

If one was going to meet a friend, there is a strong chance that they would expect them to show up not only physically, but also mentally and emotionally. Another way of looking at this would be to say that they expect them to be present.

However, if this wasn’t the case, it could be because they know that their friend is going through a challenging time, or it may mean that they are happy to tolerate this kind of kind of behaviour. In this case, it might be a sign that they don’t value themselves, and this then causes them to put up with this kind of behaviour.

Respect

When one expects their friends to be present, it can also mean that they are also going to be present, as a result of this, they are not expecting something that they are not prepared to give in return.

If this is the case, it could be said that they will be in balance; whereas if they were to expect something they were not prepared to give, they would be out of balance. And when two people behave in this way, it will show that they respect each other.

Smartphone

One thing that can make it harder for someone to be in the moment is when they use their Smartphone. So during the moments when two people are together, it could be said that it will be important for them to put their Smartphone away.

That is unless their Smartphone’s are an important part of the conversation; in this case, it might not have a negative effect on the interaction. But in general, there will be no need for their devices to be on show.

A Distraction

This is because when one has their device on show; it can stop them from being able to be in the present moment. While they can be with someone else, part of them can be waiting for their device to off.

Yet if it was out of their sight, it can be a lot easier for them to be with the person in front of them. At the same time, if one was expecting an important call or message, it would be different.

Listening

When two people are present, they will be able to listen to what the other person has to say, and not only will this benefit their current interaction, it will also benefit their relationship as a whole. Through listening to the other person, one will be able to ask them questions and/or to offer them their support, and this will show that one cares about what they have to say.

Along with this, one will also know what to talk about when they are next in contact with them.  For example, if their friend has an important event or an audition coming up, they will be able to wish them luck; but if one didn’t listen to what they were saying, this wouldn’t be possible.

Customer Service

However, while being present is an important part of having fulfilling relationships; it is also an important part of having a successful business. When someone goes somewhere to buy something, there is a strong chance that they will want to be served or greeted by someone who is present.

Through being treated this way, there is a greater chance that they will end up buying something. This is not to say that treating someone with respect will always lead to this outcome, as they may find that what they want to buy is cheaper somewhere else, for instance.

Irrelevant

There are also going to be people who will buy something from somewhere regardless of whether the people who work there are present. This could be because it is the only place in their area that sells what they want.

Or it could come down to the fact that they don’t expect the customer service to be any better than it is. This could then be a sign that they are buying something from a fast food restaurant or some kind of supermarket, for instance.

An Important Factor

But while there can be times when someone is willing to tolerate this kind of behaviour, there are going to be times when they won’t. And although this could be because they are looking to spend a lot of money; this might not be the case.

It could simply come down to that fact that they want to be treated like a human being as opposed to an object. Through being present, it will allow one to acknowledge another person and this can cause them to feel as though they are important.

Important

If a business was to believe that their customers are not important, it wouldn’t matter how they treated them. However, through having this outlook, it would cause them to lose a lot of customers and they might even go out of business.

Clearly, customers are a vital part of any business, and this is because a business wouldn’t survive without them. This is not to say that they have to give someone ‘special treatment’, it simply means being in the moment.
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Being Present

When one is in the present moment, they are not going to be thinking about what they will do that evening and they are not going to be thinking about the weekend, for instance. Their focus will be on what is currently taking place.

A customer can then feel as though they are not just another number and that they are valued. As a result of this, there is a greater chance that they will end up coming back again. 

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Oliver JR Cooper
http://www.oliverjrcooper.co.uk/